Question 1

How can I get a moving quote?

Accepted Answer

You can request a free estimate by filling out the form on our website’s “Get an Estimate” page. Please provide as many details as possible, including pictures of the items to be moved. We’ll send you a personalized quote shortly after.

Question 2

Can I reschedule or cancel my move?

Accepted Answer

Yes, we understand that plans can change. Please let us know as soon as possible if you need to reschedule or cancel your move.

Question 3

What payment methods do you accept?

Accepted Answer

We accept a variety of payment methods, Apple Pay with an extra fee, bank transfers, and cash. Full payment details will be provided during the booking process. NO CHECKS.

Question 4

How much notice do you need for booking a move?

Accepted Answer

We recommend booking your move at least 2-3 weeks in advance, especially during busy seasons. However, we will do our best to accommodate last-minute moves if our schedule allows.

Question 5

Do you provide packing and unpacking services?

Accepted Answer

Yes! At a separate cost we offer full-service moving, which includes packing and unpacking your items to ensure everything is safely transported to your new location.

Question 6

How do you handle fragile or valuable items?

Accepted Answer

We take extra care with fragile and valuable items by using specialized packing materials and equipment. For large or delicate pieces, like pianos or antiques, we have the expertise and equipment to ensure safe transport.

Question 7

Can you unpack boxes at the delivery address?

Accepted Answer

Yes, we offer unpacking services, but it is charged separately from the moving rate.

Question 8

Do you disassemble and reassemble furniture?

Accepted Answer

Yes, we disassemble furniture (beds, cupboards, etc.) and reassemble it at your new location if requested.

Question 9

Do you disconnect or connect a washer/dryer?

Accepted Answer

Yes, our skilled movers are happy to assist with provided that access is good. However, please be aware that this service is at your own risk. We recommend hiring a specialist to handle these tasks before the moving day.

Question 10

Do you pick up trash after the job is finished?

Accepted Answer

Yes, we clean up and dispose of any packing materials we used, including shrink wrap and used boxes.

Question 11

Can you take old furniture to the dump?

Accepted Answer

Yes, we can. Travel time is charged at the standard rate, and there’s a minimum dump fee of $70. You can provide the dump location for quicker service.

Question 12

Can you take furniture to Goodwill or other charities?

Accepted Answer

Yes, at the regular hourly rate. We advise confirming with Goodwill that they can accept donations that day.

Question 13

Can you deliver items to a second address?

Accepted Answer

Yes, but an extra stop will incur a $10 fee. The rest is charged at the regular hourly rate.

Question 14

What should I do with pets during the move?

Accepted Answer

Ideally, leave pets with friends, family, or at a pet hotel. If not possible, keep them in a separate room during the move to ensure their safety.

Question 15

Can you pack small items?

Accepted Answer

Yes, but packing is a separate cost, and we recommend adding an extra mover for efficiency. You can provide boxes or purchase them from us.

Question 16

Should I empty dressers and bedside tables?

Accepted Answer

Yes, emptying them will reduce the weight and minimize the risk of damage. Also, small items can get lost if furniture is tipped over during the move.

Question 17

How many movers do you recommend for a 1-bedroom move?

Accepted Answer

Typically, we recommend two movers, but the size of the move and accessibility of your locations may require more movers. Two movers can handle it but may take longer than three.

Question 18

Can I request a specific route for the move?

Accepted Answer

Yes, as long as the roads you propose allow truck access. If not, we will find an alternative route.

Question 19

Do you offer junk removal services?

Accepted Answer

Yes, we provide junk removal services. Whether you need to get rid of old furniture or other unwanted items, we can take them to the appropriate disposal facility for you. This service is charged at the regular hourly rate, with any applicable disposal fees.

Question 20

Can I choose the date that I want my items delivered?

Accepted Answer

We offer guaranteed delivery options. Please speak with your Relocation Consultant to see if that option is available for you and to inquire about pricing.

Question 21

What is the latest time the movers work?

Accepted Answer

Unless there are building restrictions, our movers will work until the job is complete.

Question 22

How many movers will there be?

Accepted Answer

Depending on your job size, our teams range from 2 to 8 movers.

Question 23

Will the movers unmount my television?

Accepted Answer

Movers can unmount the TV for additional charge.

Question 24

Do you provide boxes?

Accepted Answer

Boxes can be provided. If you are interested in buying boxes, you may do so with your relocation consultant. The sizes vary. There are small, medium, large, china, and wardrobe boxes

Question 25

What does PBO mean?

Accepted Answer

PBO stands for items that are “Packed by Owner” (shipper).

Question 26

Can I ship my jewelry and important documents along with my household goods?

Accepted Answer

We recommend not packing important documents or items such as personal financial information, car keys, insurance policies, cash, prescription medicine, licenses, birth certificates/passports, jewelry of extraordinary value, etc. You can take them with you or have them shipped separately by a friend or family member after you move in. These items are NOT covered by Stress Less Moving.

Question 27

Do you charge for wrapping and protecting the furniture?

Accepted Answer

No. We always wrap and protect your items with blankets and shrink wrap before placing them on the truck. It is always a part of our service.

Question 28

How big is the truck?

Accepted Answer

A straight truck ranges anywhere between 18’ and 26’ long. A tractor trailer is 75’ long.

Question 29

Can I go in the truck along with the movers?

Accepted Answer

No, this is not possible due to safety and insurance reasons.

Question 30

Do you move pianos?

Accepted Answer

Yes, our moving team is trained to move all kinds of pianos.

Question 31

Can I get a Certificate of Insurance for my building?

Accepted Answer

Yes, we can provide a COI after your reservation is made, at no charge. COI is up to $1,000,000.

Question 32

If something is damaged during my move isn’t Stress Less liable to replace it?

Accepted Answer

Stress Less Moving is only liable to replace or repair damaged/missing items if you chose to purchase the Full Value Protection for additional cost. We also work with a 3rd party company as another option for protection.
In the event that you have chosen to go with the Free Basic Coverage, the liability is 30 cent per pound for local moves and 60 cents per pound for long distance.

Stress Less Moving LA

Frequently Asked Questions